FAQs

HOW DO I GET IN CONTACT?

Please email hello@farleyavenue.com for any questions that aren’t answered for you in this section.

WHAT IS THE COST OF SHIPPING?

Shipping Rates

Australia
Standard Shipping For Orders $59.95 and Over	FREE
Standard Shipping For Orders Under $59.95	FREE
Express Shipping	A$14.95
Rest of World
Standard International Shipping	A$24.95

All shipping fees are calculated at checkout. Once your order is dispatched you will receive a confirmation email with your delivery tracking number.

When purchasing from Farley Avenue outside of Australia, your order may be subject to your country’s import duties, taxes and/or customs fees. You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery.

HOW SOON WILL MY ORDER ARRIVE?

Australia & New Zealand
Standard Shipping	4-7 business days (with Corona, up to 2 weeks)
Express Shipping	1-2 business days (with Corona, up to 5 days)
Rest of World
Standard International Shipping	4-10 business days (with Corona, expect unknown time delays)

Once the item is dispatched you will receive a confirmation email with your Australia Post or Sendle tracking number.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Paypal and Mastercard, Visa and American Express Credit and Debit Cards.

WHAT IS YOUR RETURN POLICY?

Not quite right? There’s no point keeping an item if you’re not satisfied that it’s right for you.

If you wish to exchange or return your item and comply with the below parameters please email us at hello@farleyavenue.com. Provide your order number, name and contact details (phone and postal address) so we can assist you as quickly as possible.

Once you’ve heard from us, mail the item/s to:

Farley Avenue Returns

245 St Kilda Rd, St Kilda, VIC, 3182, Australia

We’ll be in touch again once we receive your item/s to arrange your refund or exchange.

Farley Avenue offers a refund or exchange for change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:

Pop Up Store: 30 days from date of purchase
Online (Australia/New Zealand): 30 days from date of registered delivery received
Online (International): 45 days from order placement

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

Proof of purchase is accompanied with the returned merchandise;
The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
Any discounts received at the time of purchase will be carried over.

Exceptions to the above Consumer Guarantees:

Our change of mind policy does not apply to cosmetics, earrings and underwear due to hygiene reasons.
You are responsible for all costs (including shipping) associated with sending the item/s you wish to return or exchange back to our office, unless returning a faulty item. If you use PayPal to pay, you may be entitled to a refund for your return postage. Sign up for PayPal postage refunds here:

AUSTRALIA https://www.paypal.com/au/webapps/mpp/returns

USA https://www.paypal.com/us/webapps/mpp/returns

CANADA https://www.paypal.com/ca/webapps/mpp/returnshipping

UK https://www.paypal.com/uk/webapps/mpp/refunded-returns

GREECE https://www.paypal.com/gr/webapps/mpp/refunded-returns

WHAT HAPPENS IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

Please return your faulty item/s following the procedure outlined above in our Return Policy.

When returning or exchanging a faulty, damaged or incorrectly described item, Farley Avenue will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to confirmation that your item is deemed faulty.

Be assured we will process and replace your item with priority.

WHERE CAN I PURCHASE AN E-GIFT CARD?

Well, aren’t you generous?!

Purchase a gift card via this website. Visit https://farleyavenue.com.au/products/farley-avenue-gift-card

HOW DO I KNOW MY SIZE?

Farley Avenue is available in size 6 to 14. We follow standard Australian and United Kingdom sizing guidelines. Ladies who usually wear an AU/UK size 10 will find the perfect fit with a size 10 in Farley Avenue.

	6	8	10	12	14
BUST	81	86	91	96	101
WAIST	62	67	72	77	82
HIPS	88	93	98	103	108

Please be aware that the above measurements are offered as a guide. If you are unsure about sizing, please contact us by email at hello@farleyavenue.com.